DELIVERY
Due to international shipping with possible customs and carrier delays, you may experience a slight delay regarding the shipment of your order. We are working to process your order as quickly as possible. We will email the tracking number as soon as it is available. The tracking number will update as soon as the shipment begins to move.
We apologize for any inconvenience this may cause. We value you as a customer and appreciate your business.
NORMAL SHIPPING & DELIVERY TIMES (Not Holidays)
- Standard International Ground: Order will be received within 10-12 business days after you placed your order online. Order cut-off time is 10:30AM (PST).
For any assistance please contact us at 1-909-551-7008 (Service time: Monday-Friday., 7:30am-4pm PST) or E-Mail us at customerservice@porsche-design.com
CAN I RETURN AN ITEM I ORDERED?
Yes. We guarantee your satisfaction with all merchandise purchased at the official Porsche Design Online Shop. Items may be returned for a refund of the purchase price, less shipping and handling fees to our Porsche Design Logistic Center. Porsche Design items purchased from any other retailer must be returned to that retailer.
Porsche Design will accept merchandise in its original condition when accompanied by the original receipt. We will not accept merchandise that has been worn, used or altered. The purchased item may be returned within 30 days from the date of delivery. During the Holiday Season the return time is extended to 60 days.
Please follow the directions below when returning merchandise purchased from the Porsche Design Online Shop:
1. Contact us per email at customerservice@porsche-design.com to request a return label for the items you wish to return
2. After receiving the return label per email please print the return label and three commercial invoices.
3. Repackage the item(s) with the original packaging
4. Post the return label and three copies of the commercial invoice inside a pouch to the outside of the box
5. Drop the package off at any FedEx drop off location or contact Fedex at 1-800-GO-FEDEX to schedule a pick up
CAN I EXCHANGE AN ITEM I ORDERED?
Unfortunately at this time we do not offer exchanged. Items may be returned for a refund of the purchase price, less shipping and handling fees.
ELECTRONICS
Electronics delivered in damaged condition, dead upon arrival, or still in original packaging can be shipped back to the Porsche Design Warehouse with the supplied return label.
TIMEPIECES
1. All product packaging (boxes, manual, warranty cards, etc.) must be returned with the item
2. Any item(s) returned without original documentation are not eligible for return or exchange
3. Item(s) that have been resized, damaged, or otherwise altered after delivery are not eligible for return or exchange
ITEMS THAT CAN NOT BE RETURNED
1. Merchandise that has been worn, used or altered
2. Lighters are classified as hazardous materials and use flammable liquids or gases. Lighters can ONLY be returned in official Porsche Design retail stores
3. Personalized items
4. Perfumes with opened and or/tampered crystal wrapping
5. Porsche Design products purchased from third party sellers
WHERE DO I SEND RETURNS?
Please send returns in their original packaging to:
Porsche Design of America, Inc.
Online Order Returns
14050 Norton Ave
Chino, CA. 91710, USA
Please include your order number on the return label on the outside of the box. This will help us expedite processing your return.
CAN I RETURN MERCHANDISE WITHOUT THE ORIGINAL RECEIPT?
If you do not have a receipt, you may call us at 1-909-551-7008 (Service time: Mo.-Fr., 7:30am-4pm (PST/PDT)) or E-mail us at customerservice@porsche-design.com
We will be happy to locate your order and if we are able to match your purchase to an order in our system we will be pleased to process your return. We do not accept returns for Porsche Design items purchased from other retailers. These items must be returned to the retailer where they were purchased.
HOW DO I RETURN DEFECTIVE OR DAMAGED MERCHANDISE?
If you should receive a damaged or defective item, please let us know! We are available to assist you Monday-Friday from 7:30am to 4:00 pm PST at 1-909-551-7008. We will gladly facilitate the return of your product and send you a replacement.
WHAT IF MY ORDER WAS SHIPPED INCOMPLETE OR I RECEIVED THE WRONG ITEM?
If you should receive an order that is incomplete, or if the wrong item was shipped, please let us know! We are available to assist you Monday through Friday from 7:30 am to 4:00 p.m. PST at 1-909-551-7008. We will gladly correct the error and send you the missing item(s) or the product originally ordered.
HOW DO I RETURN OR EXCHANGE A GIFT?
Gift returns or exchanges can be processed without a receipt if we can locate the purchasing information in our database. Please call us at 1-909-551-7008, Monday-Friday, 7:30 am - 4 pm (PST) or E-mail us at customerservice@porsche-design.com.
We will locate the original order and will need to know the name of the person who bought the gift for you. If the return is for a refund, the original purchasing credit card will be credited. Unfortunately, we will not be able to process your return if we are unable to match your item with an order in our system.
WHEN WILL I RECEIVE A CREDIT FOR MY RETURN?
Refunds will appear as a credit to the original purchasing credit card for the purchase amount shown on your receipt, less shipping and handling charges. We will process the return and credit your account within 5-7 business days of receipt of your returned item. Depending on your credit card company's policies, it may take one to two billing cycles for the credit to appear on your statement.
